Refund policy

Last updated: 27 June 2026

We hope you are delighted with your purchase from Pinto Hervia. If, however, you wish to return or exchange an item, please read the information below carefully before contacting us.

Returns

If you would like to return an item, you must notify us within 14 days of receiving your order by emailing info@pintohervia.com.

Returns will not be accepted without prior authorisation.

Once your return has been authorised, you will have a further 14 days to return the item.

Return Conditions

To be eligible for a return, an item must:

  • Be unworn, unused and in its original condition.

  • Be returned with all original tags attached.

  • Be returned in its original packaging.

  • Show no signs of wear, alteration, laundering or damage.

We reserve the right to refuse any return that does not meet these conditions.

Made-to-Order & Bespoke Garments

Garments produced to order, bespoke garments and custom-made items are non-returnable and non-refundable unless they are faulty or otherwise required under applicable consumer law.

Production of made-to-order garments begins specifically for your order. If you have any questions regarding sizing, fit or availability, we strongly recommend contacting the studio before placing your order. We are always pleased to offer guidance prior to purchase.

Exchanges

If you wish to exchange an item for another size or style, please contact us using the same procedure outlined above.

Exchanges are subject to stock availability.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–10 working days.

Faulty Items

If you believe your item is faulty, please contact info@pintohervia.com within 14 days of receiving your order.

Where a fault is confirmed, we will provide an appropriate remedy in accordance with your statutory rights under UK consumer law.

Shipping Costs & Duties

Unless an item is faulty or supplied in error:

  • Return shipping costs are the responsibility of the customer.

  • Original shipping charges are non-refundable.

  • Import duties, taxes and customs charges are non-refundable.

  • Any customs charges incurred when returning an international order remain the responsibility of the customer.

Contact the Studio

If you have any questions before placing your order or before arranging a return or exchange, please contact us.

Email: info@pintohervia.com